Listen
Use evidence and hear the community’s experience.
Our Approach
We look at the whole situation, not only the visible problem.
A problem may have causes that are not easy to see. We listen first, understand what may be contributing to it, and help identify the safest next step.
In simple terms
Five steps guide our work.
The same clear process is used across all CAHSICS topics.
Understand
Look at the visible problem and what may be causing it.
Decide
Work out how urgent the concern is and what support is needed.
Act
Choose practical prevention, education or support actions.
Connect
Refer to the right service and follow up where appropriate.
The full CAHSICS sequence
Evidence & community voice → visible problem → Root Cause Tree + Iceberg → Traffic-Light urgency → 5As → Socioecological intervention → CAHSICS action → Referral & follow-up.
What we do
Practical community support.
Educate
Explain health and social information in clear language.
Advocate
Promote dignity, prevention, rights and fair access to services.
Listen and learn
Understand questions, barriers, myths and community experiences.
Support change
Offer respectful, non-clinical guidance for positive next steps.
Refer
Guide people toward appropriate professional services.
Collaborate
Work responsibly with communities and relevant organisations.
Important: CAHSICS is not a clinic or emergency service. We do not diagnose, prescribe or replace hospitals, clinics, social workers, psychologists, police, courts, shelters or other specialised services.